Packages to support, care for, and grow your online presence
Website Support Packages are our ongoing support services. They’re our solution to help you support, care and grow your online presence 24/7, after your website is up and running.
Here’s why you need one of our Website Support Packages:
Provides confidence that your Online Intellectual Assets, such as Domain Names and Email Services are managed in one place.
Gives you peace of mind that your online presence is receiving regular care, support, updates, and security patches.
Allows you to be in the driver’s seat – you’ll receive regular reports on how your online activities are working.
24/7 query support and help desk. Send us a query at any time and we’ll assist.
Check out our packages below.
Support Packages for Rocketspark and WordPress
Our Website Support Packages are for both Rocketspark and WordPress.
Rocketspark: Efficient and Low-Maintenance
- Rocketspark offers a highly efficient user experience.
- It requires minimal technical support due to full automation by Rocketspark.
WordPress: Comprehensive and Hands-On Maintenance
- WordPress maintenance demands more effort and consistent monitoring, especially for security concerns.
Growth Packages for Enhanced Online Presence
- Our Growth Packages focus on:
- Landing page development
- Google Business Profile optimisation
- Search Engine Optimisation (SEO)
- Email communications and marketing
See more information about our Growth Packages.
Why Rocketspark?
Planning, Designing, and Building with Ease
- Quickly get your website up and running.
- Simple and user-friendly platform for seamless site delivery.
High-Quality Website Management
- Fully managed website hosting and backups.
- All security and technical updates are handled for you.
Outstanding Performance and Usability
- Exceptional performance from the start.
- Easily edit your website’s content and design.
Advanced AI and Integration Features
- Built-in AI Assistant for Content Creation Support.
- Built-in AI SEO (Search Engine Optimisation) Support.
- Integrated social media connectivity.
Comprehensive Reporting and Integration
- Continuous performance reporting, eliminating the need for monthly reports.
- Direct integration with Xero Accounting and other third-party packages.
Why WordPress?
Planning, Designing, and Building with Expertise
- Dedicated build services for WordPress sites.
- Comprehensive planning, design, and build on the WordPress platform.
High-Quality Website Management
- Reliable website hosting and backups.
- All security and technical updates are included in our Run package.
Optimised Performance and Usability
- Tuning techniques applied to optimise WordPress performance.
- Easily edit your website’s content and design.
Advanced Integration and Functionality
- Tools for integrating social media connectivity.
- Extend WordPress functionality through additional plugins.
Comprehensive Monitoring and Reporting
- Centralised monitoring of WordPress health and systems.
- Monthly reports on your WordPress maintenance.
Quality Support Module
The Quality Support Module is our leading website support package. It provides quality website support for your business and takes away the headache of worrying, 'how is my site running?'
| Quality Support Module | WordPress Sites | Rocketspark Website Builder |
|---|---|---|
| Annual Web Review | ✓ | ✓ |
| Hosting | ✓ | ✓ |
| SSL Certificate | ✓ | ✓ |
| Regular site back-ups | ✓ | ✓ |
| Monthly maintenance report | ✓ | Included in Rocketspark on demand |
| Support tickets - 30 minutes per month for any part of your website; technology, design, content, etc. | ✓ | ✓ |
| Website platform updates | ✓ | ✓ |
| Link monitoring | ✓ | ✓ |
| Uptime monitoring | ✓ | ✓ |
| Social media connection integrity checks | ✓ | ✓ |
| Domain name management | ✓ | ✓ |
| 2 Email Accounts | ✓ | ✓ |
| Monthly | $ 185 | $ 105 |
| Annual Fee | $ 1900 | $ 1500 |
Note! 1. The figures shown here are for baseline packages. Prices vary with additional functionality and capacity such as e-Commerce support, Member Sites, Intranets, Event Management and Integrations. 2. Prices for Rocketspark websites are charged at Rocketspark prices, we received a commission from Rocketspark for sites hosted with them. This is displayed in a client’s invoice for clarity.
Security Module
| Security Module | WordPress Annual | WordPress Monthly | One Off Fee | RocketSpark |
|---|---|---|---|---|
| Malware monitoring | $ 349 | $ 32 | nil cost | |
| Malware checks | $ 169 | $ 15 | nil cost | |
| Malware monitoring and Malware checks Annual Fee (Discount Save on one month) | $ 497 | nil cost | ||
| Malware removal | $274 | nil cost | ||
| Website Hardening | $340 | nil cost |
Quality Support Module Add-Ons
| Technical Add-ons | Price varies on quantity |
|---|---|
| Email Accounts | ✓ |
| Additional Domain Names | ✓ |
| WordPress Plugins, e.g. Additional Functionality) | ✓ |
Pricing will depend on a number of variables, e.g. what type of site you have, what additional features you need for your site.