Packages to support, care for, and grow your online presence
Website Support Packages are our ongoing support services. They’re our solution to help you support, care and grow your online presence 24/7, after your website is up and running.
Here’s why you need one of our Website Support Packages:
Provides confidence that your Online Intellectual Assets, such as Domain Names and Email Services are managed in one place.
Gives you peace of mind that your online presence is receiving regular care, support, updates, and security patches.
Allows you to be in the driver’s seat – you’ll receive regular reports on how your online activities are working.
24/7 query support and help desk. Send us a query at any time and we’ll assist.
Check out our packages below.
Support Packages for Rocketspark and WordPress
Our Website Support Packages are for both Rocketspark and WordPress.
Rocketspark is a far more efficient site experience for the user. From a technical maintenance perspective, it requires less interaction for technical support and is fully automated by Rocketspark.
On the other hand, maintenance for WordPress requires more work and needs to be monitored consistently, in particular for security concerns.
We also have several Growth Packages that focus on landing page development, Google Business Profile, Search Engine Optimisation (SEO), Email Communications and Marketing.
Why Rocketspark?
- We plan, design and build on the Rocketspark Platform,
- Rocketspark allows you to quickly get your website up and running,
- It is the easiest platform for you and us to use,
- High quality, fully managed website hosting and backups,
- All security and technical updates taken care of,
- Outstanding performance from the get-go,
- Easily edit your website’s content and design,
- Built-in social media connectivity,
- Rocketspark provide constant reporting on the performance of your website, no monthly report needed,
- Rocketspark can be directly integrated to Xero Accounting and other 3rd party packages.
Why WordPress?
- We plan, design and build on our dedicated WordPress platform,
- We have dedicated build services for WordPress sites,
- We provide website hosting and backups,
- All security and technical updates taken care of in our Run package,
- We apply tuning techniques to optimise WordPress Performance
- You can edit your website’s content and design,
- We provide tools to integrate social media connectivity and extend WordPress functionality through additional plug-ins,
- We have a centralised approach to monitoring WordPress health and systems,
- We provide monthly reports on your WordPress maintenance.
Quality Support Module
The Quality Support Module is our leading website support package. It provides quality website support for your business and takes away the headache of worrying, 'how is my site running?'
| Quality Support Module | WordPress Sites | Rocketspark Website Builder |
|---|---|---|
| Annual Web Review | ✓ | ✓ |
| Hosting | ✓ | ✓ |
| SSL Certificate | ✓ | ✓ |
| Regular site back-ups | ✓ | ✓ |
| Monthly maintenance report | ✓ | Included in Rocketspark on demand |
| Support tickets - 30 minutes per month for any part of your website; technology, design, content, etc. | ✓ | ✓ |
| Website platform updates | ✓ | ✓ |
| Link monitoring | ✓ | ✓ |
| Uptime monitoring | ✓ | ✓ |
| Social media connection integrity checks | ✓ | ✓ |
| Domain name management | ✓ | ✓ |
| 2 Email Accounts | ✓ | ✓ |
| Monthly | $ 185 | $ 105 |
| Annual Fee | $ 1900 | $ 1500 |
Note! The figures shown here are for baseline packages. Prices vary with additional functionality such as e-Commerce support, Member Sites, Intranets, Event Management and Integrations.
Security Module
| Security Module | WordPress Annual | WordPress Monthly | One Off Fee | RocketSpark |
|---|---|---|---|---|
| Malware monitoring | $ 349 | $ 32 | nil cost | |
| Malware checks | $ 169 | $ 15 | nil cost | |
| Malware monitoring and Malware checks Annual Fee (Discount Save on one month) | $ 497 | nil cost | ||
| Malware removal | $274 | nil cost | ||
| Website Hardening | $340 | nil cost |
Quality Support Module Add-Ons
| Technical Add-ons | Price varies on quantity |
|---|---|
| Email Accounts | ✓ |
| Additional Domain Names | ✓ |
| WordPress Plugins, e.g. Additional Functionality) | ✓ |
Pricing will depend on a number of variables, e.g. what type of site you have, what additional features you need for your site.