Website Support Packages

Packages to support, care for, and grow your online presence

Website Support Packages are our ongoing support services. They’re our solution to help you support, care and grow your online presence 24/7, after your website is up and running.

Here’s why you need one of our Website Support Packages:

Provides confidence that your Online Intellectual Assets, such as Domain Names and Email Services are managed in one place.

Gives you peace of mind that your online presence is receiving regular care, support, updates, and security patches.

Allows you to be in the driver’s seat – you’ll receive regular reports on how your online activities are working.

24/7 query support and help desk. Send us a query at any time and we’ll assist.

Check out our packages below.

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Support Packages for Rocketspark and WordPress

Our Website Support Packages are for both Rocketspark and WordPress.

Rocketspark is a far more efficient site experience for the user. From a technical maintenance perspective, it requires less interaction for technical support and is fully automated by Rocketspark.

On the other hand, maintenance for WordPress requires more work and needs to be monitored consistently, in particular for security concerns.

We also have several Growth Packages that focus on landing page development, Google Business Profile, Search Engine Optimisation (SEO), Email Communications and Marketing.

Quality Support Module

The Quality Support Module is our leading website support package. It provides quality website support for your business and takes away the headache of worrying, 'how is my site running?' 

Quality Support ModuleWordPress SitesRocketspark Website Builder
Annual Web Review
SSL Certificate
Regular site back-ups
Monthly maintenance reportIncluded in Rocketspark on demand
Support tickets - 30 minutes per month for any part of your website; technology, design, content, etc.
Website platform updates
Link monitoring
Uptime monitoring
Social media connection integrity checks
Domain name management
2 Email Accounts
Monthly$ 185$ 105
Annual Fee$ 1900$ 1500

Note! The figures shown here are for baseline packages. Prices vary with additional functionality such as e-Commerce support, Member Sites, Intranets, Event Management and Integrations.

Security Module

Note! Rocketspark is highly secure platform, all security is managed by Rocketspark
Security ModuleWordPress AnnualWordPress MonthlyOne Off FeeRocketSpark
Malware monitoring$ 349$ 32nil cost
Malware checks$ 169$ 15nil cost
Malware monitoring and Malware checks Annual Fee (Discount Save on one month)$ 497nil cost
Malware removal$274nil cost
Website Hardening$340nil cost

Quality Support Module Add-Ons

Technical Add-onsPrice varies on quantity
Email Accounts
Additional Domain Names
WordPress Plugins, e.g. Additional Functionality)

Pricing will depend on a number of variables, e.g. what type of site you have, what additional features you need for your site.

Need more information about our Website Support Programs?

Business Details

Your Web Presence
PO Box 254, Hall,
ACT 2618 Australia
Phone + 61 412239144
ABN: 16 124 890 071



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Your Web Presence